Password Assistance


Use your smartphone/tablet:

  • 1. Download a QR/barcode Scanner app.

    2. Launch the Scanner app from your device.

    3. Test scan a free label (or scan the lost item's label).

    4. Follow the instructions to contact the owner.

    5. Return the item!


Terms and Condition

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).

This is not an email address!
Email address is required!
QR code is required!
Wrong QR code or QR code is already linked with another user.
Confirm email address is required!
The Email you entered already exists. Please try Login or Forgot Password.
Email and Confirm email are not same!
Password is required!
Email address does not exist !
Enter a valid password!
Please enter 16 or less characters!
You must agree to the term of use to register.
You must needs to be 13 or older to use the services.
Your account has been locked for security concern. Please try after 30 minutes, or contact our Customer Service.
The Email or Password you entered is invalid, please try again.

Be advised that after 3 consecutive failed attempts, your account will be locked for ~30 minutes.


Configuring Your Label Privacy Settings

Choose which Info is Displayed to the Finder:

  • When the finder scans your label, any information that is shown in the “Finder will See” window next to “Privacy Options “My Labels” will be displayed.
  • If you do not wish to share this information, use an alternate email or phone number. You can always choose to display no information for all labels by turning the Master Privacy Switch “On.”  
  • When in doubt, use this setting!


Coordinating with the Finder

Instruct the Finder to Leave the Item in a Secure Location:

  • It is recommended to instruct the finder to leave the item at a secure public location, such as a hotel lost & found/concierge. 
  • You may still pay the finder a reward online after you recover the item.


Recovering Your Item

Before Leaving to Recover Your Item:

  • Bring a friend
  • Email and phone a family member to let them know where you will be going and whom you meet.
  • MEET ONLY IN PUBLIC PLACES! Recommended locations are with a hotel concierge/front desk, or a police or fire station.
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